SERVPRO Performance Guidelines and CIC

11/13/2018 (Permalink)

Here at SERVPRO we set very high standards to make sure the customer is always more than happy. SERVPRO has become one of the most dependable leading providers in the restoration service. Over the years we have perfected our performance guidelines to help the customer receive the best restoration service they can get! From the moment you call 1-800-SERVPRO  your referral gets tracked and reported from the First Notice of Loss to the Claims Information Center, until the documentation is complete. When you need the best mitigation management in the industry, you need SERVPRO's Claims Information Center. What is the Claims Information Center? The SERVPRO Claims Information Center provides claims information at your fingertips. As an estimate is created and updated, it is uploaded to SERVPRO’s Corporate database.What are some of the things the Claims Information Center can do? 

• Type of Claim by national, region, state and county.
• Cause of Loss by national, region, state and county.
• Job File Cost for national, region, state and county.;
• Complete individual file review.
• Response Times by national, region, state and county.
• Comparison of company to national performance.
• Regional company comparison to identify your best regional results.